Thank you for shopping at Lashay Avenue. We are committed to providing you with high-quality, handcrafted soaps and wellness products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Due to the nature of our products and for hygiene reasons, we generally do not accept returns on used or opened items. However, if you receive a defective or damaged product, or if you are not satisfied with your purchase, please contact us within 14 days of receiving your order to discuss a possible resolution.
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase.
2. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Email Address] to initiate the exchange process.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days, depending on your card issuer’s policies.
4. Non-Refundable Items
The following items are non-refundable:
5. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a refund.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been processed and shipped, we may not be able to cancel it.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Lashay Avenue
[Your Email Address]
