Refund and Return Policy

At Lashay Avenue, we are committed to providing you with high-quality artisanal skincare and wellness products. We understand that sometimes a return or refund may be necessary. This policy outlines our guidelines for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, please note the following:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Returns must be initiated within 14 days of the delivery date.
• Certain items are exempt from being returned, including used soaps and opened personal care items due to hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Contact Email Address] within 14 days of receiving your order. Please provide your order number and the reason for the return.
2. Our customer support team will review your request and provide you with instructions on where to send the return.
3. Carefully package the item to prevent damage during transit. We recommend using the original packaging if possible.
4. Ship the item to the address provided by our customer support team. You are responsible for the return shipping costs.
5. Provide us with the tracking number for the return shipment.

3. Inspection and Processing of Returns

Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria. After inspection, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Contact Email Address] with details and photos of the damage. We will provide instructions on how to proceed with the exchange.

6. Non-Returnable Items

The following items are non-returnable:

• Used soaps and cleansing bars
• Opened personal care items
• Gift cards
• Downloadable software products

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.

9. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email Address].

10. Changes to This Policy

We reserve the right to modify this refund and return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

11. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].