Thank you for shopping at Lashay Avenue. We are dedicated to providing you with high-quality artisanal skincare and wellness products and ensuring your order arrives safely and promptly. This Shipping Policy outlines our shipping procedures and guidelines.
1. Processing Time
Orders are typically processed within 1-3 business days. This processing time allows us to carefully prepare your handcrafted items for shipment. Please note that processing times may be longer during peak seasons or promotional periods.
2. Shipping Options and Delivery Times
We offer the following shipping options:
Please note that delivery times are estimates and are not guaranteed. Lashay Avenue is not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before placing your order.
4. Shipping Destinations
We currently ship to addresses within [List of Countries]. If your country is not listed, please contact us at [Your Contact Email Address] to inquire about potential shipping options.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
6. Shipping Address
Please ensure that you provide an accurate and complete shipping address during checkout. Lashay Avenue is not responsible for orders shipped to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you will be responsible for the additional shipping costs to resend the package.
7. Customs, Duties, and Taxes
For international orders, you may be subject to import duties, taxes, and customs clearance fees imposed by your country’s customs agency. These charges are your responsibility and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs may be prior to placing your order.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [Your Contact Email Address] as soon as possible. We will work with the carrier to investigate the issue and resolve it to the best of our ability. Please retain all packaging materials and damaged items in case the carrier needs to inspect them.
9. Undeliverable Packages
If a package is undeliverable due to reasons such as an incorrect address, refusal to pay customs fees, or failure to pick up the package from the carrier, it will be returned to us. In such cases, you will be responsible for the original shipping costs and any return shipping fees. We will contact you to arrange for reshipment, which will require payment of additional shipping costs.
10. Changes to This Policy
We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
11. Contact Information
If you have any questions about our Shipping Policy, please contact us at [Your Contact Email Address].
